[Jeff]

I'm not trying to defend anyone here, but coming from someone who has been in manufacturing his entire career, I'm sure the Tiara is not any different, and everyone is being asked to do more with less. In my opinion, it's even lucky there's still a receptionist that answers a phone rather than just going through a 20 min automated menu.

That being said, I have had nothing but top notch response from Tiara. They always - even if it takes a while because someone is out of the office - return my calls and emails. I've had them call me back to check on progress, send me full documentation on procedures to fix things, even leave parts I've ordered in a location where I could pick them up because I was passing through their area. Could be a lot worse.

Now, the website forum...that's a different story!!